Built a Partner Community for current and prospective clients to manage sales and service opportunities. Developed an enterprise-level service management software application. Created custom Lightning components and Apex classes.
January 2019 - Present
Salesforce Software Engineer
Consulted with clients, department heads, and the executive board to analyze requirements for projects. Directed meetings to optimize integration of architecture and improve Sales & Service teams. Engineered automated workflows which removed manual steps within several operational processes by automating data flow and record generation.
July 2018 - December 2018
Worked with Salesforce CRM features and analyzed data reports to strengthen customer relationships. Improved LTC’s website by redesigning the webpage and optimizing SEO keyword frequency and effectiveness.
January 2018 - May 2018
Marketing & Facilitation Intern
Facilitated different community conversations on creating guidelines for community/civic discourse. Organized events, processed data in excel, created and analyzed graphs based on qualitative data, and assisted in writing a report for the City of Boulder.